![]() The bundle of care is divided into four components: system performance measures, clinical performance measures, patient/safety risk reduction performance measures, and financial performance measures. ![]() This initial set of evidence based protocols is designed to encompass recognized standards of care, the affordable care act and overall best practices. While FirstPass is highly customizable, we recommend starting with our “Bundle of Care” approach as envisioned by our Medical Director, Dr. Once a customer defines what they want to measure, we can build custom protocols that look for quality metrics driven by customer focused initiatives as well as regional or state level mandates. Providing that the data source (CAD, ePCR, ProQA, Hospital Data etc.) FirstWatch is interfaced with captures relevant data that can be used to evaluate against your systems protocols, FirstPass can have a high degree of customization. Additional metrics to consider might be: Pain Management, Patient Care Aspect, High Risk/Low Frequency Event or Non-Transports/Refusals. The FirstPass “Bundle of Care” includes the following protocols: ACS/STEMI, Stroke, Trauma, Airway Management, Cardiac Arrest, Universal and Billing. The goal is not just quality improvement it is the quality of care to the patient. A standard bundle of protocols are designed to measure predefined quality metrics protocols are configured with quality metrics, yet the agency has the ability to add metrics specific to their needs. FirstPass provides continuous monitoring of ePCR and other data to quickly identify and provide real-time alerts related to protocol deviations, incomplete “care bundles” (which include scientifically validated patient care protocols), missing data elements or urgent patient safety issues. Beyond these clinical aspects, improving the quality, collection and analysis of data improves billing and financial recovery.įirstPass is a clinical quality measurement and protocol monitoring tool designed to alert users to deviations in expected treatments to medical protocols. Most importantly, quality improvement managers can now focus on actually improving the delivery of EMS rather than the collection, entry and analysis of data. Within minutes, FirstPass can review the entire patient experience from the time 911 is called to delivery at the hospital. The same capabilities that allow EMS to be so well-positioned with regard to quality improvement also allow data to be collected and reviewed in a much more timely fashion than traditional medicine. With the advent of electronic data capture, data can now be collected in minutes and reviewed quickly and without data loss due to entry errors. These tasks used to take days or weeks, involving stacks of records, multiple data entry procedures and reports that were always a month late. EMS agencies need the ability to monitor and analyze patient care data, identifying deviations rapidly, consistently and automatically. The traditional approach to Quality Improvement in EMS is labor intensive, time consuming and often confusing, leaving little time to actually improve care.
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